People are hard to hate close up. Move in.*
(Brené Brown)

Systems with slack are more resilient.**
(Seth Godin)

Seth Godin argues the enemy of slack is efficiency. Efficiency, when pushed to its limits, has no space for things to go wrong.

Watch out for the snap.

When it comes to human relations, getting close produces slack, using grace and mercy, love and compassion – the kind of things that don’t sound very efficient. But also the things can can avoid the snap.

(*From Brené Brown’s Braving the Wilderness.)
(**From Seth Godin’s blog: Investing in slack.)